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“ As someone who does IT/support for hundreds of computers daily, believe me when I say training is always an issue. People tend to memorize the exact steps necessary to complete a task, including the appearance and location of buttons. If an icon changes or a button gets moved, they don’t try to intuit where it might have gone or look in menus that sound like they’re related to the function they’re looking for. Instead they react as if their world has been turned upside down, and they just give up and call for help.
Slashdot Technology Story | Time To Dump XP?
